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Frequently Asked Questions

  • How can I find the right decals for my appliance?
    Enter your model number in the search bar. For example, GE model 12345678 or GE 12345678. Browse through the pictures of pre-made templates under the brand/manufacturer of your stove, oven, range, or cooktop. You can send us a clear photo via our contact page or email of your appliance and we can create your decals free of charge.
  • What if I can't find my decals on your website?
    If you cannot find your decals on our website, you can contact us by filling out the Contact Us form, sending us an email, or using our LIVECHAT feature. Please include a clear photo of your appliance if possible.
  • Can you customize my decals?
    Yes. If you cannot find the template you need, we can customize your decals free of charge.
  • What payment types are accepted?
    We accept most credit cards and, for high-volume senders and larger organizations, we can support invoicing as well.
  • What currencies are accepted?
    The prices above are in USD. However, we can work with you to support additional currencies such as CAD, EUR, GBP, AUD, and NZD.
  • How does the "Buy Now - Pay Later" work?
    We are pleased to offer the option of "Buy Now - Pay Later". Pay in 4 interest-free payments Split your purchase of $54.95 into 4 with no impact on credit score and no late fees. ✔️ $13.74 for Today ✔️ $13.74 for 2 weeks ✔️ $13.74 for 4 weeks ✔️ $13.73 for 6 weeks 1. Choose PayPal at checkout to pay later with Pay in 4. 2. Complete your purchase with a 25% down payment. 3. Use autopay for the rest of your payments. It's easy!
  • Do I need a PayPal account to pay for my order?
    No. PayPal is our payment processing company of choice. PayPal is one of the world's largest electronic payment processors that allow customers to make payments securely without divulging their bank information to the merchant. You can use this service even if you do not want to sign up for an account of your own. If you don't want to create an account, you can easily pay using a debit or credit card just like you would with most payment processing companies. You do not need a PayPal account. All of our transactions are done online via our website, or we can send you an invoice that contains a payment link to PayPal. Both work the same way and are secure. We do not accept payments over the phone as PayPal considers it to be non-secure and against their terms.
  • What do you mean by satisfaction guarantee?
    If there's a quality problem with your order we will replace any defective decals for free.
  • Returns & refunds
    We maintain a less than 1% defect rate. However, if there is an issue with your order, contact us with the problem. We will reproduce any defective decals.
  • Can I return my order if I do not like it?
    If there is a problem with your order, contact us with the problem and we will address it accordingly. Quality issues are rare, but they happen on occasion.
  • How much does shipping cost?
    We offer free domestic shipping across the entire United States. There is a variable fee for any foreign shipments outside of the United States.
  • Shipping to Canada
    We love our Canadian neighbors. Unfortunately, we no longer offer free shipping to Canada because of the high cost. The specific rates for shipping to Canada will be displayed during the checkout process. To make sure you have a great experience with our decals, each order includes two sets. This way, if you make a mistake while applying them, you have a backup. If the product has a defect or there's a mistake on our part, we'll send you a replacement and cover the shipping. However, if you need additional decals after using both sets, we'll still send them, but we ask that you cover the shipping costs. This helps us continue providing excellent customer service while managing international shipping expenses.
  • Worldwide Shipping:
    We offer worldwide shipping with variable fees. The specific rates for international shipping will be displayed during the checkout process. To make sure you have a great experience with our decals, each order includes two sets. This way, if you make a mistake while applying them, you have a backup. If the product has a defect or there's a mistake on our part, we'll send you a replacement and cover the shipping. However, if you need additional decals after using both sets, we'll still send them, but we ask that you cover the shipping costs. This helps us continue providing excellent customer service while managing international shipping expenses.
  • When will my order arrive?
    Domestic: Your order will arrive 3-5 business days after production. International:  The arrival time of your international order depends on the shipping option selected during the checkout process and the corresponding fees paid. We offer various shipping methods, and the estimated delivery timeframe will be determined based on your selection.
  • Can you rush my order?
    For domestic shipments, we provide free first-class mail, which offers standard delivery times. If you would like to expedite your order, we offer rush shipping options for an additional fee. Please contact us directly for more information on rush shipping rates. As for international orders, you will have the option to choose expedited shipping during the checkout process.
  • What is your turnaround time?
    The standard turnaround time for all orders is one to three business days.
  • Can I pick up my order at your facility?
    No, we do not allow local pick-ups or visits to our facility.
  • Can I update my shipping address on an existing order?
    Yes, send us your new address via email and we will update it for you providing your order has not shipped. Please ensure that you provide the correct shipping address during checkout, especially if you have a PayPal account. While you have the option to choose from various payment methods, we have chosen PayPal as our payment processor. If you sign into your PayPal account at the time of checkout and your address within PayPal differs from the shipping address you want us to send your decals to, please update your PayPal address on file. Failure to do so may result in your package being sent to the incorrect address. Please note that we cannot cover international shipping costs if the package was sent to the wrong address, unless it was our mistake. We appreciate your understanding and cooperation.
  • Can you deliver my order on an exact date?
    No, since we aim to ship every order as fast as possible it's common for orders to arrive sooner than expected. We are not able to hold an order to ship on a specific date.
  • Can I require someone to sign for my order when it arrives?
    Yes. Please contact us at the time you place your order requesting us to flag your shipment to require a signature.
  • Do you offer free shipping to Hawaii and Alaska?
    Yes, we offer free shipping to Hawaii, Alaska, and all US territories.
  • Why was my shipment lost?
    Range Decals uses the services of UPS and USPS to deliver packages. If your order is lost, please contact us. We provide free shipping to our customers within the U.S.
  • Why was my order returned to you?
    Orders are most often sent back to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well. We use the exact address the customer inputs at checkout.
  • How do I apply the decals?
    To apply the decals, visit our decal application page, where you will find written and video instructions on how to apply them.
  • What surfaces are suitable for "Film-Free" decals?
    Our "Film-Free" decals are designed to adhere to stoves, ovens, ranges, and most appliances.
  • What makes your "Film-Free" decals different from others?
    Advanced Technology! We don’t sell decals that have been cut out on a vinyl cutting machine, which ends up leaving a slightly raised decal that can be felt by swiping your fingers over it. Nor do we sell a clear transparent decal "sticker", which leaves that "sticker outline" making it obvious it’s a sticker. Some people may like those decal styles because they are easy to apply by peeling off the decal backing and stick it on. The problem with those decals is they are not durable and tend to rub off or are easily scratched. We are proud to use a brand-new technology of "Film-Free" decal paper, which doesn’t leave any of the issues the other guys may have. As the name suggests, the decal leaves no film, only the decal ink on your appliance. Our decals are the closest to the manufactures decals found on new appliances. This brand-new technology allows you to apply your decal without having to worry about trimming the image as only the image is transferred to the surface.
  • How do I apply "Film-Free" decals?
    There are a few extra steps that need to be taken compared to the other decals mentioned above where the backing is taken off and then stick it on your appliance. The only true way to achieve a professional appearance and the strength of the decal to hold up to the everyday wear and tear will require about 5-10 minutes vs. 60 seconds of your time. We have streamlined the entire process of attaching "Film-Free" decals and have made it extremely easy for you. When your decals are shipped to you we include everything you need to professionally attach them. There is nothing you need to buy. The only thing you will need is a hairdryer or heat gun as the product has to be cured thoroughly to become durable. Refer to the "How To" Video with step by step instructions on how to apply Film Free decals.
  • What is the solvent and why is it required?
    The solvent is a patented water-soluble liquid that is required to transfer the decal to the surface of the substrate. This product has two functions - to help with the adhesion of film-free and provide a protective top coating that hardens over time and becomes stronger.
  • Do the decals have an expiration date?
    Decal paper and solvent that remain unused do have an expiration date that affects the adhesion strength because it has not gone through the curing stage during application. If the decal paper or solvent is past the expiration date or left exposed to air for too long, the removable backing degrades, leading to weakened adhesion and a less water-resistant decal that may potentially fail. To ensure the longevity of the decal, it's advisable to apply the decals within one year of purchase.
  • What is Curing and why is it required?
    Most vinyl decals (which we don't do) either leaves behind a jagged-edged look, which usually is caused by the type of cutting machine used. Or the decal is similar to a sticker, which has a permanent transparent film covering it. That film is what makes the decal adhere to the surface. It also is what makes it look like an actual sticker. (We don't use that type either) We use the new technology of "Film-Free". Simply put, "No film with more durability". With our product, you don't have to worry about the negative drawbacks previously mentioned because you can remove the final film, leaving only the image left on the surface. Curing with a hairdryer or heat gun completely transfers the ink from the film to the substrate. The substrate is then heated a second time with the hairdryer or heat gun to enhance durability. The two-step heat application gives the film-free much better durability than any other decal paper.
  • Are there any Tips or Tricks for applying the "Film-Free" decals?
    The trick to successfully applying these decals is in the solvent and the heat. The hotter and longer you can cure the decal will transfer the ink over and bake it into your appliance. Once the ink transfers over and you remove the final film. Try heating the decal one final time and baking it into play. This is the same process most manufacturers use when applying decals. The decals can withstand temperatures as high as 400F. So don't be shy to heat the decal. Since all hairdryers and their temperatures are different. You may need to get closer to the decal or apply the heat for a longer period. Using a heat gun is an excellent alternative. If you do not own a heat gun or are unable to borrow one from a neighbor or friend, the good news is they are relatively inexpensive to purchase. Be careful not to make scratches after application as the ink is still weak for about 24 hours.
  • Are "Film-Free" decals waterproof?
    Yes, our "Film-Free" decals are ideal for all appliances that can be cleaned with soap and water.
  • What's the best way to remove my old decals?
    You can try using rubbing alcohol to remove any remaining old decals. However, we have found that acetone (fingernail polish remover) works the best. Please keep in mind that while acetone can be effective for this purpose, it's crucial to exercise common sense and caution. We recommend using acetone on stainless steel parts of your appliance rather than plastic parts. Acetone can potentially damage plastic surfaces, so it's essential to perform a small test in an inconspicuous area before applying it to the entire surface. Always follow the manufacturer's instructions and take necessary precautions to ensure the safety and integrity of your appliance. If you have any concerns or questions, please feel free to reach out to our customer support team for guidance
  • What's the best way to care for and clean the new decals?
    Decals can be cleaned with soap and warm water or a mild everyday cleaner without harsh chemicals such as bleach or ammonia. Rubbing alcohol and acetone are intended for removing old decals. You should not scratch the decal right after application as it hardens over time.
  • What brands of decals does Range Decals carry?
    Range Decals carries decals for a wide variety of brands, including Amana, Ariston, Avanti, Bertazzoni, Bosch, Cosmo, Electrolux, Frigidaire, GE, Hotpoint, Jenn Air, Kenmore, KitchenAid, LG, Maytag, Miele, PowerXL, Samsung, Thermador, Thor, Viking, Whirlpool, and many other brands.
  • What is included with my decal order?
    With your decal order, you will receive: ✔️ Two sets of oven, stove, range, or cooktop decals that match your appliance's model number ✔️ One application kit ✔️ Step-by-step instructions on how to apply the "Film-free" decals
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